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HDFC Bank Hiring for Video KYC-Officer

Responsibility

• Video Customer Identification Carry out Customer identification process through Video calls Performing due diligence checks & reviewing KYC documentation through Video calls Need to be consistent, thorough, accurate and credible while performing duties Need to be time bound & ensure the requests are closed with in stipulated timelines B.

• Interaction Quality Complete and accurate capture of call interactions Need to ensure defect rates are kept under acceptable levels C.

• Customer Service Must exhibit highest standards of customer service To ensure customers are comfortable through our the verification process Abide by Banks grooming standards D.

• Business Value additions Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations Profiling of customers in order to aid right cross-servicing of Bank products E.

• Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely processing & submission of KYC requests Adherence to set processes of updating customer interactions.

Required Key Skills 

• Awareness of Banking regulatory guidelines, especially Anti Money Laundering
• Planning and Organizing Skills
• Interpersonal Skills
• Strong verbal & Written Communication skills Ability to draft summary
• Face to face customer handling skills
• Proficiency in Microsoft Office suite

The Housing Development Finance Corporation Limited or HDFC was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalisation of the Indian banking industry in 1994.

HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995.