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Microsoft Hiring for Customer Engineer Azure FastTrack

Responsibilities

• As a Customer Engineer at FTA, you will primarily be working with customers in providing thoughtful guidance & sharing best practices to ensure reliable, scalable, secured and cost optimized deployment of their Infrastructure & Applications on Microsoft Azure. Some of the key responsibilities will include:
• Directly engage with customers and partners to validate & accelerate new Azure and existing Solutions for Azure migration & modernize; partner with other Customer Engineers to provide end to end guidance.
• Accelerate the customers’ project. Provide knowledge and insight to build the customers’ confidence and drive customer resilience.
• Drive product improvement by capturing product related feedback that can be triaged by the relevant Product teams.
• Contribute to documentation through sample scripts, blogs, architecture best practices.
• Partner with FTA Program Managers in helping them scope pre-qualified complex projects.

Qualifications

Skills listed below can help in being successful in this role, we don’t expect you to have all of them and we seek individuals who are excited about this role and love to learn what’s required.

Successful Candidate Competencies

• Real day-to-day external customer-facing experience and empathy
• Keen ability to communicate ideas effectively with engineers and engineering teams.
• Proven skills and abilities to consistently create an amazingly positive experience for customers.
• Track record of constant learning

Technical Experience

• An understanding of Azure fundamentals, such as Governance, Networking, Security, Monitoring, Resiliency, Business Continuity, and Management
• Cloud solution architecture skills; Experience working on designing and deploying solutions on public clouds.
• Experience with and ability to lead customers with two or more of the following:

• • Azure DC Migration
  • Azure Virtual Desktop
  • Azure VMware Solution
  • Azure Landing Zone or Cloud Landing Zone
• Good to have but not mandatory – Experience working on hybrid and multi-cloud solutions such as Azure Stack HCI, Azure Arc and Control Plane and/or on other public clouds.

Customer Facing Experience

• Effectively driving recommendations and land priorities across customers, partners, senior executives across organizational boundaries
• Leading projects, consulting and/or delivery experience
• Leading customer focused technical conversations by collaborating with relevant experts within FastTrack for Azure and across other engineering teams.
• Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services