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YES BANK Hiring Personal Banker

Required Key Skills 

• Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
• Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
• Maintain strict vigilance on the quality of forms and documentation provided
• Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.
• Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer.
• Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations
• Ensure strong monitoring of all transactions

Service & Quality

• Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.
• Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency
• Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.
• Play a pro-active role in new products, processes or systems roll out impacting the clients
• Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
• Ensuring collection of CSS forms on periodic basis and sent to NOC.
• Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.
• Responsible to follow all process, policies as per guidelines & audit rating of the branch
• Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective
• Attend to any audit findings and resolve them immediately as applicable
• Expected CandidateAge: Minimum  21 to Maximum 28 years
• Graduate, (Post Graduate preferred)
• AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

YES BANK has been recognized amongst the Top and Fastest Growing Banks in various Indian Banking League Tables by prestigious media houses and Global Advisory Firms, and has received several national and international honours for our various Businesses including Corporate Investment Banking, Treasury, Transaction Banking, and Sustainability at YES BANK